Change regulations
In order to enhance the passengers’ ticket purchase and service experience, Shenzhen CTS Transportation LTD has a ticket change mechanism. When applying for a change of ticket, the passenger must meet the following requirements:
- One ticket can be entitled to a free change。
- The ticket is not allowed to be change under any of the following circumstances:
- The ticket is not allowed to be changed within 2 hours before the departure of the shuttle bus and after the shuttle bus departs。
- Tickets that have been changed once。
- Passenger wishing to change the shuttle bus seat is full。
- Change procedures and policy:
- Passengers who purchase tickets through the online channel can change their visas。
- Passengers who purchase physical tickets can go to the original sales agent to change。
- Passengers who purchase physical tickets must return the ticket to change the ticket。
- When the fare change is lower than the original fare, the difference will not be refunded; when the fare is changed to be higher than the original fare, the required difference must be replenished。
- There is no cross-road change, only the date, shift time, and landing site changes are accepted。
- The success of the change depends on the actual sales situation. China Travel does not guarantee that the passengers have enough seats for the shift。
- Change caused by uncontrollable factors:
Because the airport guests have the opportunity to miss the shuttle due to the delay of the flight, guests can present the ticket voucher to apply for a special change to the staff of the Zhongqi Airport counter。 - Miscellaneous:
The above provisions take into effect today and are subject to adjustment according to the actual situation。
Shenzhen CTS Transportation LTD
May 2019