Cancellation Policy
In order to enhance the passengers’ ticket purchase and service experience, Shenzhen CTS Transportation LTD has established a cancellation policy. When applying for a refund, the passenger must meet the following requirements:
- Cancellation procedures and rules:
- The passenger who applies for the cancellation of the ticket must cancel the ticket through the original ticket purchase channel, and cross-channel, cross-organization or cross-boundary cancellation are not allowed。
- The WeChat e-ticket and SMS tickets purchased from other platforms, regardless of whether they have been converted into paper tickets, can be cancelled through the original ticket purchase channels。
- The passenger who purchased tickets at a physical ticket office can only apply for and go through the cancellation procedures at the original ticket office。
- The passenger can only get a refund for the cancelled ticket in the original currency。
- The passenger who purchased the ticket from a physical ticket office must return the intact physical ticket to apply for ticket cancellation。
- For group passengers, cancellation procedures must be handled 48 hours before departure。
- Cancellation procedures and policy:
Three different cancellation charges calculated in terms of the percentage of the purchase price are listed below:
Cancellation Policy | Deduction Percentage |
48 hours or more before the departure: | 10% |
More than 24 hours and less than 48 hours before the departure: | 20% |
Less than 24 hours (no less than 2 hours) before the departure: | 50% |
- The ticket is not allowed to be cancelled under any of the following circumstances:
- The ticket is not allowed to be cancelled if less than 2 hours (inclusive) remains before the departure or the bus has already departed。
- Either of the round-trip tickets (2 tickets) is not allowed to be cancelled separately, but two of them can be cancelled together。
- The self-guided tour ticket package (10 tickets/package) cannot be cancelled。
- The tickets that have been changed cannot be cancelled。
- Cancellation due to uncontrollable factors:
- If the bus is cancelled due to uncontrollable factors such as CTS’s problems and bad weather (such as the No. 8 Gale or Storm Signal), passenger may apply for ticket cancellation and a full refund within 7 working days from the departure date (cancellation application beyond the time limit will not be handled), or change the ticket for the same route within 3 months。
- In case of any uncontrollable factors, the unused 1 or 2 tickets included in the round-trip tickets can be cancelled。
- Miscellaneous:
The above provisions take into effect today and are subject to adjustment according to the actual situation。
Shenzhen CTS Transportation LTD
May 2019